Road Rage by Val Darling

Another drive flies past you on the highway, swerves in and out of lanes ahead of you, cuts off another car or two. Maybe cuts off a huge truck as well. It’s annoying and unsafe. Ever wonder why people drive that way?

My guess if it’s after 4pm, they’ve had a bad day at the office. For which there are as many reasons as there are people. How could some of those reasons be eliminated? I asked myself this the other day. “Maybe Computer Management could make that person’s company one of their clients.”

Just how will that eliminate their road rage? Say that driver is a production manager. Big order in the works, important to meet a deadline, but there was an error in inventory and now the whole order has to wait for a shipment from a vendor with a long lead time. How many people yelled at the poor guy? Probably his boss did some yelling, as did the salesman who secured the order and perhaps others. A day like that might make me drive like that, too.

Or say that unsafe driver is in customer service. Customer calls in yelling about an order that’s late. Guy does his best to calm the customer down, then spends the rest of the day going from person to person to get information about the order – why is it late? When is it really going to ship? What can he offer to do to keep the customer from cancelling and make him want to order again? Which salesperson works with this customer? Notifying that person that their customer is angry is not going to be any more fun than talking to the angry customer. By the end of that day, I would have a real need to get out of there, pronto!

What’s the point? Software that allows for every area of a company to be aware of not just what is happening in their world, but in all other areas makes it possible to avoid these nightmares. Integrated software would allow production to know that inventory needs to be stocked. And would let purchasing know that a big order is in the pipeline so certain parts need to be ordered before they are needed. Customer service and sales would know before an order was late that there was a potential problem. So they could be proactive rather than reacting to an angry customer.
And the highways might even be safer at the end of the day.

Are your days difficult because you don’t have the information you need when you need it? Let Computer Management Services help. Give us a call, we’ll show you how better software tools can ease your stress.